Helpdesk

Dear All

Please be advised that you will continue to receive the same level of service during the COVID-19 pandemic as you would normally. There may be some surges in requests for support but we are fully staffed and always have extra capacity. Hostcomm has a very robust business continuity plan which was updated a few months ago. Your services are running on cloud servers in multiple UK data centres, as are our ticketing, backup, security and communications systems. This gives us the flexibility we need to continue providing the same service once our staff are working from home. All of our supplier partners have now confirmed business as usual.

I should also point out that we have invested in new infrastructure in February which has improved our call routing reliability.

Most of Hostcomm staff are already working from home, this is something we are well practised in so you will not have to suffer any disruption. 

Please do not hesitate to contact us about our home working solutions some of them are absolutely ideal for this difficult situation we are in. 

Best of luck over the next few months.

Chris Key 

Managing Director